Basic troubleshooting

If your site is not looking or behaving as you would expect it, you need to do some basic troubleshooting steps to figure out the problem. As the first step, you may want to check out our list of common issues. If none of those seems to fit what you are experiencing, please try the following steps.

↑ Back to Top Plugin and Theme Dance

If you noticed an issue, a broken functionality, a layout problem, or any other discrepancy between what our WP Job Manager plugin and its core add-ons should do and what’s going on on your site, start troubleshooting the problem by deactivating all other plugins.
If the issue gets resolved this way, start activating the plugins one by one and checking whether the problem is back after each activated plugin. Once you activate the plugin and the issue is back, you’ve found the culprit! Make sure to reach out to the plugin support and report the issue so that they can troubleshoot it and fix it on their side.

You will need to do the same thing with your theme. Try switching the theme to one of the WordPress default themes (such as Twenty-twentyone) and see if the problem persists. If the problem goes away, you should reach out to the theme authors for assistance.

You can also check our guide for dealing with troublesome themes.

↑ Back to Top Deactivating Plugins via FTP

Sometimes, the problems caused by plugins can prevent you from accessing the plugins page or your site in general! If that’s the case, access your site via an FTP client (like FileZilla) and navigate to the root of your site. Then, access the wp-content folder and rename the plugins folder to plugins-old. This action will deactivate all plugins, and you’ll be able to regain access to your site. You can also navigate to wp-content/plugins and rename the plugin folders individually.

If you need to deactivate the theme through FTP, you can go through the same procedure you did for the plugins. Navigate to wp-content/theme and rename the active theme folder. You need to have at least one WordPress default theme installed for this to work!

↑ Back to Top Staging

Quite often, it’s not easy to do the plugin and theme dance on your live site. You don’t want to confuse or lose customers while your site appears broken. In that case, creating a staging site for troubleshooting is the best solution. Many hosts provide a staging service, where you can do testing without affecting the live site. You can ask your host about this. If they don’t give you a staging site, you could try WP Staging or Duplicator:

https://wordpress.org/plugins/wp-staging/
https://wordpress.org/plugins/duplicator/

↑ Back to Top Next Steps

As mentioned before, once you locate the problematic plugin or a theme, make sure to get in touch with their support team and notify them about the issue you experienced. On the other side, if deactivating the plugins doesn’t fix the issue, and there’s still a problem with WP Job Manager’s functionality, please make sure to reach out to us on our official forum or via our support form for core add-ons.

Logging into your site:

We only do this as a very last resort, and only after other troubleshooting options have been exhausted.

Please note, we won’t be able to troubleshoot the issue on your live site. You will need to create a staging site for testing.

Many hosts provide a staging service, where you can do testing without affecting the live site. You can ask your host about this. If they don’t give you a staging site, you could try WP Staging or Duplicator:

WP STAGING – Backup Duplicator & Migration

Duplicator – WordPress Migration Plugin

If you have already created a staging site, you can securely share credentials with us using the form on https://quickforget.com/ . You can set your message to expire after 120 hours (5 days). Do not send site credentials in your email or through the support form, as that is not safe and they will be redacted.