Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, or purchase a new license for the extension you wish to get support for.
Support will only be given to the holder of the license, and you’ll need to be logged into the account which purchased the add-on to submit support requests.
Support Channels
Support for add-ons is primarily provided via the Support form; this will submit your request to our help desk. Other channels such as phone and direct email are not offered.
Support for the core WP Job Manager plugin is available on the community forum for customers and non-customers.
Bug reports for the core WP Job Manager plugin should be submitted to the GitHub issue tracker.
What is covered by support
Support covers:
- Help with product installations, configuration, and usage.
- Bug fixes for purchased add-ons.
- General guidance related to WP Job Manager.
What isn’t covered by support
Support does not cover:
- Integration with third-party products and services
- Add-ons obtained from non-official channels
- Customization work
We may require you to disable third-party products which are installed alongside our plugins before we will be able to assist you.
Third-Party Plugins and Themes
Please note that our support team cannot assist with issues related to the following:
- Third-party Plugins such as sMyles plugins, Elementor Connector, Search and Filtering
- Third-party Themes such as Workscout, Listify, Jobify
These plugins and themes are developed and maintained by external parties. If you encounter any problems or require assistance with these tools, please contact their respective support channels for assistance. See a list of other third-party plugins and themes here: Third-party Extensions.
Customizations
We provide our products as-is. We cannot customize our products on-demand, nor can we support third-party customizations. A customization is anything that changes the way the product looks or functions relative to how we make our products available to you.
We can do our best to offer advice and guidance, and direct you to the appropriate resources if you require assistance with customization, but we don’t take responsibility or endorse any third-party solutions for customized products.
Additionally, while the software is available for you to use forever once purchased, you need an active license to download it from our site. Once your license has expired, you will not have the ability to download the software so please keep a copy somewhere safe.
All code examples on this site are provided for developer reference/guidance only and we cannot guarantee that they will always work as expected. Support does not include assistance with modifying or debugging code from any code examples, and they may be changed or removed if we find they no longer work due to changes in our plugins.
If you need help with any custom coding, you may want to look into one of the following services: