Please note: we only provide support for the paid addons we build. 3rd-party addons and themes listed in our marketplace are supported by their individual developers.
Do you have a question about subscriptions and how they work? See below. This applies to add-ons sold on this site only, not third-party plugins sold elsewhere.
If you have pre-sales questions, you can contact us on this page.
What is a subscription for?
An active subscription provides access to download one of our paid add-on(s) and to contact our support team. It also provides you with a license key which enables product updates.
How do Personal and Developer differ?
A personal subscription is valid for support and updates for a single site, whereas a developer subscription is valid for support and updates for multiple sites.
Where do I activate my new subscription?
After purchasing one of our paid add-ons, you’ll receive a key via email. (You can also see it on your account page.) This key can be activated under Job Listings > Add-Ons > Licenses tab in your WordPress dashboard.
Keys can also be deactivated from your account page, and then reactivated on another site if need be.
How do my installed add-ons get updated?
The core WP Job Manager plugin includes a tool that updates our add-ons. It requires a subscription to function, and will continue to update our add-ons as long as your subscription is active.
Do you provide support when I need it?
Of course! If you have an active subscription for one of our paid addons, you’ll be able to use our support page to contact us for help.
See our support policy for details on what we can help you with.
Do I need to renew my subscription?
If you want continued support from us, access to add-on downloads, and regular updates and bug fixes, yes.
Subscriptions are valid for one year from the date of purchase.
What if my subscription expired?
If your subscription has expired or did not auto-renew, you can still use the product on your site for as long as you like but you can no longer access the file(s) for download or receive support or updates for the product(s) until you renew the subscription.
How do I disable automatic renewals?
You can disable automatic subscription renewals from the My Account page.
In the My Subscriptions section, click the View button for the subscription you’d like to cancel auto-renew for. Then, in the Actions row, click Cancel to disable automatic renewals.
Do you have a refund policy?
Yes. Our refund policy is here.
How can I upgrade to the core add-on bundle?
If you purchased a single add-on and you’d like to upgrade to the core add-on bundle, reach out to us via our support page. We’ll provide you with a coupon code so that you only need to pay the difference in price.